dimanche 2 novembre 2014

By Etta Bowen


Writers for technical document have crucial responsibilities since they are mainly dealing with documents that are meant for products by a certain company. They are the ones who are making guides and manuals, product specification, white papers, business correspondence, project plans, and also test plans. This cannot be done with only one person, but by a team of authors and editors to create a uniform voice for these documents.

They are the ones who are being hired by companies and industries to write for their services and products. One example would be for oil and gas technical writer and editor which are somehow different than regular ones from other certain products. Since the business they are writing for is unique, their approach and process should be unique as well.

This is a niche type of industry where there is a huge amount of money in play while there is a small amount of players in it. It is a very complex industry in terms of their process. They need to know about the exploration of resources, refineries and downstreams, and a detailed knowledge where they can write convincingly.

This is a really fast paced industry and the writers should be able to keep up with them as much as possible. This is for their own good as well in order for them to write necessary updates and to provide accurate documentation for any of their products. Just a few months would already have changes in the prices per barrel, and they need to follow through the trends of these industries as well.

A successful team comprises of writers that have already built relationships with their clients. It is through acquired knowledge of these trends and changes in those companies that made them entirely successful. This makes it convenient for the clients to no longer have to train a team on their company.

Due to the long term business they have with their clients, they have already stocked up a lot of techniques and easy ways to do their work. This is uniquely related to those companies and they can utilize it as they please. They are also generous enough to let others know of these techniques, too.

The flow of details would tend to go really smooth because of the bond that is built with these clients. The knowledge and information that can be taken from them would be easily acquired from analysts and subject matter experts. All of this should be known prior to the start of the documentation.

There should be enough respect for the information that the clients are giving to them. This is already common sense in the legal aspect for disclosures of privacy. The writers are dealing with documents that if leaked, could cost billions from the damages occurred.

The writing style may be different as per request by the client, but having a notion of making the style in the point of view of the reader generally works well. Also, they should never stop their learning process. Since this is a constantly changing market, new information and knowledge would be released and therefore edits and new documentations would be needed as well. Always do researches and regularly consult the analysts or the experts.




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